"When you shop with us, it's always about YOU."
It’s our mission to provide you with quality service that you won’t receive from our competitors. Whether you want to stop by to learn more – or plan to purchase a major appliance – we’ll treat you like family and assist you every step of the way. Not to mention, you’ll be supporting the local community! We’re always ready to answer your questions and help you get the products and services you need. Visit our store in Sturgis to meet our friendly sales, delivery, install and service team to see what a difference in buying local with an experienced staff can make.
We are blessed that our community cares about us as much as we care about them. They have honored us with over 28 years of service because we've always focused on being fair, being friendly, and being helpful in any way we can.
Not just a business with family, but a family business.
Todd's family owned The Electric Shop, where he began working as a delivery driver. Cindy joined in high school as a bookkeeper. When the opportunity arose, Cindy and Todd bought Gullen's Appliance and turned it into the TC Appliance you know and love today.
The right team can make all the difference,
and we have the right team for our customers. There’s a reason why we have been serving this area since 1990 – it’s customer satisfaction. It's our team.
A Business Built on Sturgis and US History
Before we occupied the building we call home, 303 W. Chicago Rd was one of the first Ford Motors saleroom and garages. At one time, it was the oldest Ford dealership in the United States.
Meet Our Team
- Todd Kilbourn I started working in the appliance industry over 35 years ago. In 1990 Cindy and I bought Gullen's Appliance, and from there, TC was born. It's been quite a ride. Even though we’re not related, everyone at TC is family. Hard work, our family bond, and taking care of our customers have helped our business thrive.
- Cindy Conrod As the "C" in the TC (yes it’s us since 1990, not Bill even though you might think otherwise), I always strive to do my best for our dedicated employees, loyal customers and the community I call home. The definition of integrity comes to mind: the quality of being honest and having strong moral principles; moral uprightness. Words we should all live by. Many in the community ask if Terren and Nate are our children, which always makes us giggle. Laughter is a forever sound within our TC walls. Jokes on paystubs are frequent. It is a blessing to have fun and still make sure our customers are happy at the end of each day. I will forever thank Bill and Dorothea (Todd's Mom) for our education in this industry and in life. Why did the clock get kicked out of the library? It tocked too much. (giggle, giggle)
- Bill Haack Before my 28 years at TC Appliance, I started my career selling appliances and electronics in 1965. I've seen many transitions through the years; black and white TVs becoming color TVs, beta vs VHS and now digital, with many different medias along the way. When GM Frigidaire was purchased by White Westinghouse, the Electric Shop was the second oldest dealer in Michigan. We sold out of TVs the day NASA landed on the moon. Over the years many memories have been made but the number one fact is you need to know your product, and believe in what you are selling.
- Terren Yoder I've worked at TC full-time for 13 years, although I started here part-time when I was in high school. I never imagined my high school job would turn into a career that I would love so much. I consider myself a jack of all trades here, Cindy refers to me as her "right hand". From bookkeeping to helping on the sales floor and in the service department, I can do a bit of it all. Working with and for great people is one reason I love my job, but being able to help the amazing customers from our community with their appliance needs is the best part of my job. Some of my favorite things include cats, cardigans, estate sales, cats, hiking, cardigans, and relaxing with my wonderful fiancé Danny and our 3 adorable cats, while being cozy in my cardigan.
- Nate Stewart Nate has been at TC for 9 years, but has 18 years in the appliance industry. While Nate is full of useless pop culture information, he knows his appliances. Nate has a passion for Michigan football and basketball, but his greatest passion is being the dad of 3 wonderful kids.
- Rachel Schrock Rachel has been at TC since 2017 and while we don’t have titled positions here, Rachel is considered our Service Manager. Rachel is able to empathize with customers. When appliances have problems, she strives to get them resolved. Whether finding parts for the do-it-yourselfer or scheduling service calls, Rachel is your gal. As a wonderful mother of 2 beautiful girls, Rachel stays busy. In her limited free-time, Rachel enjoys curling up with a good mystery book. However, it’s no mystery that Rachel can help solve your parts and service problems.
- John Felcyn John eats, sleeps, and breathes electronics. John has been at TC for 22 years and his service knowledge is beyond compare. Aside from electronics, John has a love for animals, especially cats, which is good since so many pets try to “help” while he’s working in customers' homes.
- Jim Webb For over 20 years as a Certified Service Man, Delivery Technician, and general Swingman, the point is still the same... Family is everything!
- Lee Green I never thought I would deliver appliances for 23 years, but times flies when you're having fun. When I'm not working, my favorite place to be is anywhere that I can be driving my tractor. However, the one thing I love most is spending time with my family because being a grandparent is pretty cool.
- Danny Diefenthaler Danny has a passion for fixing things. From large electric motors to appliances, he enjoys working on it all. Danny can typically be found with a Coca-Cola nearby. In his free-time, Danny enjoys expanding his knowledge base and his tool collection, and spending time with his awesome fiancée, Terren.
- The Buffalo I’ve been watching over TC since 1990. I've made a lot of friends over the years, and only 1 enemy. Even if I had fingers and toes, I'd never be able to count how many appliances I've see pass through this building. Even though I am well-known, sadly, I still remain nameless.